Frequently asked questions

The number of appointments varies based on your specific needs and will be determined by your physiotherapist after a comprehensive initial assessment. For your convenience, we offer a 10% discount on block bookings of 5 follow-up appointments.

During your initial assessment, your physiotherapist will begin by discussing your medical history and current concerns to gain a clear understanding of your condition. This will be followed by a comprehensive physical examination to accurately diagnose the issue and identify the potential causes.

Based on the assessment, your therapist will explain the likely reasons behind your injury or condition, as well as what to expect from physiotherapy. You will receive immediate treatment as needed, along with personalized exercises to perform at home to support your recovery.

Additionally, your therapist will provide an estimate of how long it may take for your condition to improve and outline the number of sessions required to achieve full recovery within a realistic time frame.

Please ensure that there is a safe and clear space for the treatment. You should also be dressed appropriately for the area being treated. If you have any medical scans, reports (X-ray, CT, MRI), or discharge notes related to your condition, have them ready to share with your therapist.

It’s best to wear light, comfortable clothing that allows easy access to the area being treated. This helps your physiotherapist assess and treat the affected region more effectively.

A Plan of Care is a personalized treatment roadmap designed to guide both you and your physiotherapist toward your recovery. It begins with an assessment of your current condition and works towards achieving your desired outcome.

Yes, your physiotherapist may create a tailored training program based on your specific condition and Plan of Care.

Typically, this program will be delivered through the Physitrack app, which you can access on your mobile device or computer.

If you don’t have access to a mobile phone or computer, please let us know, and we will be happy to send you a paper copy of your exercise program at no additional cost.

If your condition requires additional evaluation, we work closely with a network of GPs, consultants, and other healthcare specialists. Your physiotherapist can refer you to the most suitable expert for further assessment. Our priority is to ensure you receive the most effective and timely treatment to support your recovery journey.

You can choose to pay via bank transfer or make a contactless payment in person using our contactless device, which accepts all major debit and credit cards, including American Express. Cash and cheque payments are also accepted. Payment for all appointments is required within 7 days of your visit.

A weekly or monthly invoice will be provided for your records.

No, you won’t have to pay for parking; Physier takes care of those expenses. To help us prepare for your first visit, we would appreciate it if you could share details about the parking situation in your area. This includes whether you have a dedicated parking space, if there are parking meters nearby, or if street parking is available.

No, we do not work with health insurance providers.

While we strive to provide the same therapist for each visit, it may not always be possible. However, our team holds thorough case discussions to ensure seamless continuity of care. Any new physiotherapist will already have a full understanding of your case, so you won’t need to repeat your history or concerns.

We are dedicated to providing high-quality service to all our clients. If you have any concerns or wish to make a complaint, please out the form on our Contact us page. Your feedback is important to us, and we are here to address any issues you may have.